Privacy Policy

We collect several types of information from and about users of our website and services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and company information, which you provide when you contact us, subscribe to our newsletter, or request our services.
• Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information helps us analyse trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behaviour. Cookies are small data files stored on your device that help us improve our website and your experience. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to deliver the services you request, personalise your experience, and improve the quality of our website and services.
• Communication: We use your contact information to respond to your enquiries, provide customer support, and send you updates, newsletters, and promotional materials about our services. You can opt-out of receiving promotional emails at any time by following the unsubscribe instructions provided in the emails.
• Analytics: We use usage data and cookies to analyse trends, monitor the effectiveness of our website, and gather demographic information. This helps us understand how users interact with our website and make improvements to enhance user experience.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, or to respond to lawful requests from public authorities.

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as hosting providers, email marketing services, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions. In such cases, we will obtain your consent before sharing your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Secure Storage: We store your personal information on secure servers with limited access.
• Access Controls: We restrict access to personal information to authorised personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. When we no longer need your personal information, we will securely delete or anonymise it.

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

If you have any questions about this privacy policy, please contact us at:

• contact@medstride.co.uk
• +44 20 3432 3698
• 60 Tottenham Court Road, Office 413, London, W1T 2EW
• Effective date: 10 November 2025